FAQ

Are the earrings heavy? 

Polymer clay as a material is extremely light! Most pairs weigh no more than 0.6 ounces. If a pair is particularly heavy or long, I will make note of it in the product description. Always read product descriptions! 

Oh no! I placed an order last week but I now have buyer’s remorse! Can I cancel my order for a refund?

No refunds or cancellations after 24 hours of placing your order. No exceptions. 

Are your earrings nickel free? 

Yes. All earring findings are hypoallergenic and nickel free. That being said, if you are allergic to plated gold or sterling silver, I cannot guarantee that you will not have a reaction. 

Do you use molds? 

I will occasionally utilize molds for skulls. Other than that, no. All earrings are sculpted from scratch. 

What kind of clay do you use? 

I exclusively use Sculpey Premo, Super Sculpey for skin tones, and Sculpey Souffle (this one is very soft/buttery and it’s my favorite). If you are a creative looking to start with polymer clay, my advice is to have fun with it, and for the love of the universe, stay away from Sculpey III!

The pair I got is not the exact one from the picture! What's up with that? 

I use stock photos for all products, which means that the item you receive may not be the exact item that is in the photo, but it should be very close. If for any reason the item you receive is not up to your standards, please feel free to reach out politely and I can arrange an exchange or refund. I will not be upset! 

That being said, every item in my shop is handmade. This means that no two pairs or pieces will look exactly alike. Tiny imperfections (such as scratches, fingerprints, etc) should be expected, though minimal. 

How long will it take for me to get my order? 

All items in my shop are made to order unless stated otherwise. You should expect a 3 week processing time from the day after you place your order. This is very firm. If you cannot wait the duration of the processing time, place a rush order do not order at all. The shop is made to order so that customers rarely have to wait for items to be restocked, and to avoid email/commission request build up.

Again, if you need an item rushed, please add the RUSH ORDER listing to your basket. All rush orders will be processed in 1-3 business days as opposed to 3 weeks, depending on the size of your order. 

Rush orders will still be shipped with standard shipping (3-5 days). If you need priority shipping please contact me before placing your order at badbasement@gmail.com. 

Can we collab?/Do you offer wholesale? 

I do like collaborating with other creatives! However, I never give out free product in exchange for social media exposure. I do like to trade art with other established/reputable artists from time to time, especially if you crochet, make dolls, prints, etc. It never hurts to reach out.

 I can also offer wholesale on certain pieces with an appropriate deadline and payment upfront.